Cancellation conditions
Occasionally it may happen that guests do not move into their holiday accommodation for personal reasons or leave early. In order to find a suitable compensation for damages for the accommodation provider, the guidelines of the Austrian Hotel Regulations apply to all accommodation providers. These guidelines apply to both oral and written orders.
- Up to 3 months before the agreed date of arrival of the guest at the latest, the accommodation contract may be terminated by either contracting party by unilateral declaration without payment of a cancellation fee.
- Up to one month before the agreed date of arrival of the guest at the latest, the accommodation contract may be terminated by either contracting party by means of a unilateral declaration, but a cancellation fee in the amount of the room rate for three days shall be payable.
- Even if the guest does not make use of the ordered rooms or pension services, he/she shall be obliged to pay the accommodation provider the agreed fee. However, the accommodation provider must deduct what he has saved as a result of the non-utilisation of his service offer or what he has received by renting the ordered rooms to another party.
It shall be incumbent upon the Proprietor to endeavour to let the rooms not used elsewhere in accordance with the circumstances.
Early departure:
If the accommodation contract was agreed for a certain period of time (verbally or in writing), it shall end with the expiry of the time. If the guest departs prematurely, the accommodation provider shall be entitled to demand the full agreed remuneration. However, it shall be incumbent upon the accommodation provider to endeavour to let the unused rooms to another party in accordance with the circumstances.
The detailed terms and conditions for the hotel industry can be found here on the WKO website.
